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Auto-Graphics Help Desk

 

Phone: (800) 852-8686

Email: HelpDesk@auto-graphics.com

Non-Emergency Support

Telephone diagnostic service is available during from  8:00am – 8:00pm, Eastern Time, Monday through Friday, excluding standard A-G holidays.  At 8:00pm Eastern Time, the Help Desk phones are transferred to the answering service.

Emergency support* is available via email 24 hours per day 7 days a week as follows:

Email Address: versosupport@auto-graphics.com

Structure your message as follows when emailing for emergency support:

  • Email Subject Line: VERSO System Down
  • Body of message:
  • Library Name:
  • Contact:
  • Phone:
  • AGent VERSO URL:

This email address above should only be used in the event *you cannot access your AGent VERSO system and the subject line must say VERSO System Down. If a message is received with a subject other than VERSO System Down, it will not be responded to until the next available business day. This email address should NOT be used for general AGent VERSO support.

Emergency assistance is limited to work in correcting problems which impact critical functionality of the System. Service calls that cannot be solved immediately will be referred to specialists within the Operations Center.

 

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